Returns & Refunds
Returns & Refunds
30-day return window
You may request a return within 30 days after delivery. To qualify, the item must be unused, in its original condition and packaging, and include all accessories and components.
Start a return
Email support@mobilecords.com with your order number and reason for the return. Wait for return instructions before shipping an item. Returns sent without authorization may be delayed or refused.
Damaged, defective, or incorrect items
Inspect your order after delivery. Report a damaged, defective, or incorrect item within 7 days and include clear photos of the product, packaging, and shipping label. If we confirm that the item arrived damaged, defective, or incorrect, we will provide an appropriate replacement, refund, or return solution.
Return shipping
Customers are responsible for return shipping costs for preference-based returns, compatibility mistakes, or items no longer wanted. If we confirm that Mobile Cords or its fulfillment partner sent an incorrect or defective item, we will provide return instructions and cover the reasonable return cost when a return is required.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days for processing; your bank may require additional time. Original shipping charges are non-refundable unless the return results from an incorrect or defective item.
Non-returnable items
Gift cards, items marked final sale, and products damaged through misuse or ordinary wear are not eligible for return. This policy does not limit rights that cannot be waived under applicable law.
Order cancellations
Contact us immediately if you need to cancel an order. Cancellation is not guaranteed after fulfillment begins.
