Contact information

CONTACT INFORMATION POLICY

Mobile Cords is committed to providing exceptional customer service and transparency. This policy outlines how you can reach us and our standards for communication.

1. Official Contact Methods

For all inquiries regarding orders, product technical specifications, or returns, please contact us via the following official channels:

  • Email: nwerem1@gmail.com

  • Phone: 971-533-6156

  • Mailing Address: Mobile Cords 2600 Tropical Point #1331 Fort Worth, TX 76131 United States

2. Support Hours

Our customer support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (CST)

  • Saturday: 10:00 AM – 2:00 PM (CST)

  • Sunday: Closed

3. Response Time Standard

We aim to respond to all email inquiries within 24–48 business hours. If you are contacting us regarding an existing order, please include your Order Number (e.g., #MC1234) in the subject line for faster service.

4. Technical Support

If you are experiencing issues with a specific cable or accessory, please describe the device you are using (e.g., iPhone 15, Samsung S24) and the specific nature of the issue. This helps our team provide an accurate diagnosis immediately.

5. Dispute Resolution

We encourage customers to contact us directly via email or phone to resolve any issues regarding shipping, product quality, or billing before initiating a dispute with a payment provider. We are dedicated to ensuring you are satisfied with your purchase.